Loss Control 360 Carrier Edition

The insurance industry’s most advanced data collection and loss control inspection management platform. Watch the video to see what we can do for you.

Icon Clientele

LC360 works with a broad spectrum of insurance carriers, dealing with insurers of white glove private risk, high volume main street, and all the way up to two billion dollar high rises. Loss Control 360 Carrier edition can be configured to better automate your workflow process.

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We have worked with many national and international insurance carriers over the years, taking many of them from paper and manual assignments to a managed, one-click, "order-to-completion" workflow. Our internationally ready system is custom configured for each client, providing them with industry best practices from start to finish.

Our extended services include:

  • Business analyst to guide the business team to best take advantage of system automation and to obtain best possible analytics
  • Full round trip system integrations with policy management, claims, underwriting, and imaging systems
  • Form building, design, and validation best practices
  • Custom Report output setup and review
  • Mobile/Tablet acquisition advice and guidance

See how LC360 can change the way you think about loss control, request a live demo or a copy of our case study.
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Icon Implementations

LC360 has been implemented for multiple commercial inspection companies and insurance carriers around the world. Key features for commercial clients include recommendation management and follow-up, international address support, an inspector scheduling module, and commercial-specific forms and integrations.

  • System implementation begins with a thorough needs assessment and gap analysis to determine the best course of action for bringing your organization on board.
  • Integrations are available to connect you with custom in-house systems such as policy management, claims, and cat modeling for better data and reporting flow.
  • Custom integrated forms give you quicker inspection results with less double data entry and write-up time, including MSB BVS, diagramming, and sprinkler flow test.
  • Scheduling, assignment, and queue management tools keep field staff organized and on time to inspections.
  • Android tablet application helps inspectors collect data accurately and efficiently with form filling, diagramming, recommendations, and mapping capabilities.
  • Recommendation review and follow up process helps you track and report on recommendation compliance.
  • Custom recommendation letters can be manipulated and sent to policy holders and agents automatically.

LC360 has been implemented for over 15 residential inspection companies and insurance carriers in both the US and Canada. Key features for residential clients include robust vendor management and distribution, vendor integration, form data search, form standardization, and workflow tracking.

  • System implementation begins with a thorough needs assessment and gap analysis to determine the best course of action for bringing your organization on board.
  • Integrations are available to connect you with custom in-house systems such as policy management, claims, and agency portals for better data and reporting flow.
  • Custom integrated forms give you quicker inspection results with less double data entry and write-up time, including MSB RCT, E2Value, ISO 360 Value, RiskMeter, diagramming, and advanced mapping/birdseye.
  • Ability to have a mix of in-house field staff and vendors with seamless management of both.
  • Ability for in-house inspectors to utilize tablets for field data entry.
  • Enhanced vendor inspection distibution that weighs territories, skill sets, price, coverage amounts, and inspection types to assign the best fit vendor.
  • Vendors and their field staff can log in directly to LC360 to manage and complete reports using many of the same features implemented by your in-house staff.
  • Vendors use identical forms, outputs, and inspection rules ensures greater report consistency from vendors and in-house staff.
  • Custom android tablet application can also be used by vendors, allowing them to complete reports in the field and reduce write-up time back at the office.
  • Several integration options are available to allow vendors to easily create your inspections within their custom inspection management platform eliminating the need for them to login manually.

LC360 has been implemented for one of the largest white-glove private client insurance carriers in the United States and helps them manage the process of client management and inspection processing. Key features for high value/private client carriers include tablet based field data collection for risk consultants, robust vendor management and distribution, vendor integration, a scheduling module, pre and post follow up letters, form data search, and workflow tracking. We understand the needs of carriers serving affluent clients and understand how to assist in the white glove handling of loss control inspections.

  • System implementation begins with a thorough needs assessment and gap analysis to determine the best course of action for bringing your organization on board.
  • Integrations are available to connect you with custom in-house systems such as policy management and claims as well as agency and policy holder portals.
  • Custom integrated forms give you quicker inspection results with less double data entry and write-up time, including MSB RCT High Value, E2Value, ISO 360 Value, diagramming, and the option for custom replacement cost tools to fit your needs.
  • Scheduling module that allows you to utilize in-house scheduling staff to work with clients to set the date and time on behlaf of your inspector/risk consultant. Our scheduling module assists by providing calendar integration, mapping, and call scripts to make the scheduler more effecient.
  • Scheduling, assignment, and queue management tools keep field staff organized and on time to inspections.
  • Android tablet application helps inspectors collect data accurately and efficiently with form filling, diagramming, recommendations, and mapping capabilities.
  • Recommendation review and follow up process helps you track and report on recommendation compliance.
  • Custom recommendation letters can be manipulated and sent to policy holders and agents automatically.
  • Gorgeous and customizable final report outputs for policy holders and agents allows you to provide binder style property reports with your fully custom logic, colors, logos, and fonts.
Icon Who Benefits

Manage your loss control department and vendors more efficiently using LC360’s searching and reporting tools as well as customizable workflow for better data mining and report quality.

Manage your loss control department and vendors more efficiently using LC360’s searching, reporting tools and customizable workflow for better data mining and report quality.

  • Integration with policy management system for automatic and seamless inspection ordering with the option to manually place orders as needed.
  • Optional automatic assignment allows you to set up different rules and priorities for in-house field staff and vendors.
  • Improved report quality from field staff using validated forms, automatic recommendation tracking, integrated replacement cost tools, and diagramming with the option to complete work in the field using our tablet application.
  • Custom searching and quick filters allow you to rapidly look up inspections based on simple or complex criteria and get an overall snapshot of reports in all statuses.
  • Robust form building and editing engine allows you to create and modify forms on the fly as business needs change.
  • Built-in scheduling workflow allows scheduling staff or inspectors to record scheduling attempts and appointments with the option to automatically update their Outlook calendar.
  • Ability to calculate vendor pay and reconcile against vendor invoices.
  • Built-in and custom management reports allow you to review time service, hazard, and recommendation reports and to complete any data in LC360.
  • Full recommendation follow-up and review process assures recommendation compliance.

Our simple, intuitive interface allows inspectors to effectively manage their queue and quickly create accurate inspection reports using our tablet application and secure web portal.

  • Automatic assignment with optional text message and email notifications keep inspectors' queues full and alert them of new work instantly.
  • Built-in tools allow for improved workload management including searching, quick filters, scheduling, and status updates.
  • Tablet application with offline capabilities allows for quicker, more accurate data collection in the field with less write-up time back at the office.
  • Forms can be customized with various types of validation to help inspectors create more consistent reports with fewer corrections needed.
  • Photo management tool allows for easy bulk uploading, resizing, labeling, sorting, and editing.
  • Integrated diagramming and replacement cost tools save time and eliminate double data entry.
  • Built-in checks ensure all rules are followed for forms, photos, and recommendations.

Vendors can easily manage work and create reports with consistent quality using LC360’s built-in tools with the option to fully integrate with their custom system.

  • Vendors and their field staff can log in directly to LC360 to manage and complete reports using many of the same features implemented by your in-house staff.
  • Vendors can easily sub-assign work to their inspectors and set up automatic text message and email notifications for quicker time service.
  • Using identical forms, outputs, and inspection rules ensures greater report consistency from vendors and in-house staff.
  • Built-in vendor QA process allows vendors to review all reports for errors before being sent to underwriting.
  • Our custom android tablet application can also be used by vendors, allowing them to complete reports in field and reduce write-up time back at the office.
  • Several integration options are available to allow vendors to easily create your inspections within their custom inspection management platform eliminating the need for them to log in manually.

Underwriters can manage policies and make better decisions by reviewing quality reports that follow their specific underwriting guidelines.

  • Secure online inspection searching and sorting allows underwriters to quickly look up and review reports.
  • Built-in review process highlights important information such as hazard scores and recommendations and allows underwriters to track actions taken against policy.
  • Reports can have multiple custom outputs and automatic recommendation letter generation for policy holder follow-up.
  • Built-in recommendation review and follow/compliance workflow allows underwriters access to the status of existing recommendations and new recommendations generated on follow-up inspections.
  • Automatic key data point retrieval and return to policy management or claims systems for quicker access to important information.
  • Built-in and custom management reports can help aggregate important data for better underwriting decision making.

Multiple features within LC360 allow you to enhance the agent and policy holder experience including custom report outputs, the ability to respond to recommendations, and automatic risk avoidance materials included with the report.

  • Custom shortened version of the completed inspection report can be delivered to agent or policy holder highlighting the specific items you choose.
  • Secure agent and policy holder web access allows users to view important policy information online.
  • Recommendation review and follow-up process allows for the agent or policy holder to quickly respond to recommendations online.
  • Informational risk avoidance brochures can be automatically included in the final report.
  • Custom sales and marketing material can automatically be included for the policy holder based on information collected during the inspection.
Icon Accuracy

Built-in tools and features help increase report accuracy, reduce errors, and provide higher quality data.

Custom risk scoring can be built into your forms using multiple categories. This data can be summarized and displayed on final reports and shown in management reports.

  • Answers to scored questions can trigger risk values in one or multiple categories at a time (Example: Score for fire, score for crime).
  • Provides underwriters a clear and concise snapshot of risk exposure by showing total risk score for each category in final report.
  • Scores in all categories can be weighted to provide overall risk score according to your specific underwriting guidelines (Example: A distance to the ocean of less than a mile triggers a score of ‘10’ in the windstorm category).

Using custom inspection type setup and a flexible, built-in form-building engine, you can ensure reports are submitted with all appropriate questions answered and the correct number of photos included.

  • Decide which forms and questions are optional or mandatory.
  • Warn inspectors and reviewers of rare but acceptable form values (Example: A building built prior to 1850).
  • Prevent unacceptable answers to questions (Example: A building with a year built prior to 1492).

Built-in form creation and editing tools allow even non-technical users to build simple or complex custom forms. Our custom output engine also allows you to create a unique look to your forms in the final report output.

  • Form builder allows for custom math between questions, repeating sections, and re-using form sections for quicker development of new forms.
  • Custom report output engine allows you to choose which forms or sections you want in the final report using your own colors, layout, and branding.
  • Create multiple output versions of each report type to cater to different recipients (policy holders, agents, underwriters, etc.).
  • Update and manage forms over time as your business needs change without compromising data integrity.
  • Highly custom hard-coded forms are also available, including a diagramming tool and replacement cost estimators. We can also recreate your own proprietary forms such as sprinkler flow test and custom replacement cost tools.
  • Customize your own recommendation database with grouping by recommendation category, type, and severity.
  • Inspectors can add recommendations to inspections directly from the recommendation database or can add their own recommendations.
  • Recommendations can be triggered automatically based on answers to questions on your forms.
  • Automatically generate custom recommendation letters for agents and policy holders alongside the final report.
  • Full recommendation follow-up process allows you to manage recommendations throughout their entire lifecycle.
  • Full recommendation compliance reporting.
  • Post-completion audit process allows your auditors to review the quality of reports completed by in-house field staff as well as vendors.
  • Audit rating criteria can be customized to score reports in multiple areas.
  • Full audit reporting is available to see ratings of all work reviewed by audit staff.
  • Setup unique audit requirements for numerous pieces to be audited for each user that completes inspections.
Icon Efficiency

Making your loss control department more efficient, LC360 reduces and eliminates many of your current manual/clerical processes.

Automatic or efficient manual assignment can significantly reduce time spent assigning work for better time service.

  • Auto-assign uses vital criteria such as zip code territory, skill sets, and current workloads for distribution to the appropriate inspector the moment the inspection is ordered.
  • Efficient manual assignment uses advanced searching and mapping to assign single or multiple inspections quickly and easily.
  • Optional receiving/hold process is available for inspections that need special handling before going into the field.

LC360 has a proven workflow specific to insurance inspections to ensure inspection tracking from the time it is ordered until completion.

  • Workflow is optimized, allowing you to easily find cases in need of attention.
  • Statuses highlight:
    • Work received and/or needs assignment
    • Inspector progress tracking
    • Quality review process and inspector rejections
    • Delivery to underwriters
    • Recommendation review and follow-up tracking
    • Post-completion audit process

Users can choose to receive text message and email notifications to keep abreast of any inspection changes as soon as they happen.

  • Staff can automatically push high priority messages on inspections directly to field staff or underwriters.
  • Inspectors can be notified of a wide range of developments, including when inspections are assigned or unassigned.
  • Notification templates can be customized, allowing you to choose what information is included with each type of notification.

Basic keyword and advanced searching allows you to find inspections in the system using broad or highly specialized criteria.

  • Keyword searching allows you to find inspections using full or partial matches on items, such as policy number, insured name, or address.
  • The advanced search tool allows you to search and group on criteria using different categories, including inspection status, date ranges, agency, location, etc.
  • Ability to search any collected form data that has been collected during the inspection process such as year built, construction year, and protection class.
  • Customizable inspection grid allows you to sort search results, view results on an integrated map, and export data to Microsoft Excel.

Our suite of built-in management reports allows you to quickly view statistics on inspection time service, inspection scoring, recommendations, agency performance, and more.

  • Customized reports can be made and published to your site for any data collected in the system.
  • Reports can be run on-demand or scheduled to run and be delivered to your email automatically.
  • Granular report access based on user.

Our built-in form builder tool allows business users to quickly and easily create and edit forms to keep up with constantly changing business needs.

  • Quality of data collected can be greatly improved using several different kinds of question/answer validation including ranges and required validation.
  • Inspectors can be warned of rare but acceptable form values (Example: Year built prior to 1850).
  • Forms can have built-in risk scoring in the categories of your choice (flood, fire, theft, etc.).
  • Custom output engines allow you to create unique final reports.
  • Several built-in hard-coded forms are also available such as a diagram tool, replacement cost tools, and mapping.
  • Custom forms and outputs can be easily created for you.

With the extensive use of aerial, bird’s eye, and Bing mapping throughout the application we help you with searching, assignment, and overall risk location awareness.

  • Map-based searching allows you to find inspections using a selectable area on the map.
  • Integrated address scrubbing provides accurate, parcel-level latitude/longitude.
  • Color coding on map pins indicate the level of accuracy for a given location.
  • Integrated Bing Bird's Eye form provides an aerial view and imagery from all directions that can be included in your final report.
  • Ability for inspectors to gather actual on-site latitude and longitude using our tablet application.

Our configurable setup allows you to automatically calculate vendor pay based on criteria such as location, report type, and which vendor completed their work.

  • Ability to set hourly pay rates by region, vendor, and inspection type.
  • Flat rate pay with add-on pay for supplements, region, vendor, and inspection type.
  • Ability to adjust pay amounts per inspection as needed.
  • Ability to reconcile vendor invoices against calculated vendor pay.

Our cutting-edge Android tablet application allows inspectors to sync work, complete forms, take photos, and make recommendations with the ability to work completely offline. Mobile capable field staff help to eliminate paper and greatly reduces report write-up time.

  • Offline capabilities allow inspector to complete inspections in the field regardless of available internet or mobile phone service.
  • Completed inspections are easily synchronized with the LC360 website to upload all form data, sketches, photos, recommendations, and audio recordings.
  • Secure device management configurations with encryption, anti-virus, remote locate, and remote wipe.
  • Windows 8 tablet support coming Summer 2013.
Icon Integration

LC360 seamlessly integrates with your policy management, imaging, and claims systems for better inspection ordering, return, and data mining.

As part of your LC360 implementation, we work with your IT staff to integrate with your current systems, including, but not limited to, policy management, claims, and agent/policy holder portals.

  • Policy Management System
    • Automated inspection ordering based on policy characteristics.
    • Automatic status updating.
    • Pass back all data, photos, and completed reports to your imaging and policy systems.
  • Claims
  • Existing agency and policyholder portal integration
  • Imaging systems, including ImageRight
  • Underwriter workflow systems

LC360 integrates with multiple tools to provide extensive mapping, address validation, and geolocation information.

  • Bing Bird's Eye mapping and imagery
  • Pull accurate latitude/longitude on site using a tablet device
  • Address validation, scrubbing, and geocoding using Pitney-Bowes for address, parcel, or roof-top geolocation.

We provide seamless integration with industry standard commercial and residential replacement cost tools. We also give you the ability to recreate your custom replacement cost estimators within LC360.

Vendor users can sign in to LC360 via our secure login page to view work in their queue, assign inspections to their field staff, and complete and review work before submitting to underwriters. Vendor companies can also benefit from multiple forms of integration that are available, allowing them to complete reports all within their current custom systems while passing back all data to you seamlessly.

  • Standardized form data, recommendations, and final report output whether inspection is completed by internal rep or vendor.
  • More consistent data and better data mining when all field staff are able to use the same forms and follow similar rules to complete reports.
  • Multiple types of seamless integration allow vendors to collect data the way you want without forcing vendors to login to your site.
  • Vendors can optionally benefit from our offline-capable tablet application used by internal loss control reps.
Icon Find Out More

Loss Control 360 is a flexible platform that can be configured to suit almost any need. There's a lot more to know if you are interested. Ready to find out more?

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